• Let your property manager know you have an EV. They will send you a link to sign up for the Community Portal within the ChargePoint app. 

• Download the ChargePoint app from the App Store (iPhone) or Google Play (Android). 

• Create your account by entering your information and adding a payment method. If you already have an account, simply log in. 

• Open the app to view available chargers at your property 

• Start charging.

• Turning on notifications for the ChargePoint app helps drivers stay informed, avoid charging issues, and reduce unnecessary costs. 

• Key benefits include:

  • Charging completion alerts

  • Charging interruption notifications

  • Station availability updates

  • Session summaries and receipts

  • Idle fee warnings

  • Remote charging management

  • Payment and account alerts

• Locate & Park

  • Use the ChargePoint App to find charging stations on your property.

  • Park in a designated EV stall.

• Connect

  • Open your charging port (like a fuel cap).

  • Plug in the J1772 connector (Tesla drivers use an adapter).

• Start Charging

  • Pay at the station with a card or start the session through the charging app.

• Monitor

  • Track progress on your dashboard, the station screen, or app.

• End Session

  • Stop charging in the app or station, unlock the cable, and return it to the holder.

• Never use an extension cord to charge. EV chargers use heavy-duty wiring to handle high power; extension cords can overheat, cause fire, or cause electric shock.

• Ensure the connector is fully inserted and locked before starting.

• Avoid charging if the station or connector looks damaged.

• Do not forcibly unplug while current is flowing; always stop the session first.

• Station not starting

  • Check that your account is active and payment method is valid. Try another charger port.

• Connector stuck / won’t detach

  • Confirm the session is fully ended. Press the release button or follow the instructions in the app if it's still stuck. If necessary, call maintenance support.

• Charging interrupts/stops unexpectedly

  • Could be a power issue, station fault, or vehicle issue - report to support and try another port if available.

The amount of time it takes to charge your EV depends on the vehicle.

• Level 2 charging requires 4–7 hours for a full charge.

• Voltage power output varies per vehicle.

• Each hour of charging provides approximately 25 miles.

• Avoid Idling Fees by unplugging vehicle once full.